Privacy Policy

Effective Date: January 01, 2025

Rayo Tile & Design, INC. (“Company,” “we,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, https://rayotiledesign.com/, and any associated services, including SMS and email communications.

This Privacy Policy outlines how we collect, use, and protect your personal information, particularly regarding our marketing programs, customer service outreach, and compliance with A2P 10DLC (Application-to-Person messaging) and TCPA (Telephone Consumer Protection Act) guidelines.

1. Information We Collect

We collect the following types of information when you interact with our website, forms, or SMS/email opt-in offers:

Full name

Email address

Mobile phone number

Message content and response preferences

Any additional data you voluntarily submit via forms

2. How We Use Your Information

We may use your information to:

Communicate with you about appointments, order updates, and customer service matters

Send promotional emails or SMS messages (only if you opt-in)

Send reminders or notices via SMS or email

Improve our website and customer experience

Comply with legal and regulatory obligations

3. SMS and Email Marketing Compliance

You may choose to opt-in to receive SMS and/or email communications from us by submitting your contact details via our online forms and selecting the relevant consent boxes.

SMS Consent Disclosure:

By providing your mobile phone number and opting in, you consent to receive SMS messages from Rayo Tile & Design, INC., which may include promotional offers, service reminders, and customer service messages. Message and data rates may apply. Message frequency varies. You may reply:

STOP to unsubscribe

HELP for assistance

Your consent to receive SMS messages is not a condition of any purchase. SMS opt-in data will not be sold or shared with third parties for promotional use.

Email Consent Disclosure:

By providing your email and opting in, you consent to receive marketing or transactional emails from us. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

4. Data Sharing and Third Parties

We do not sell or rent your information to third parties. We may share your data with trusted third-party service providers who help us operate our business (such as email/SMS platforms), but only for the purposes of providing services to you and only under confidentiality agreements.

5. Data Security

We use commercially reasonable safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no online data transmission or storage can be guaranteed to be 100% secure.

6. Your Rights

You may request to:

Review or correct your personal information

Opt out of marketing communications at any time

Delete your data from our systems, where legally permitted

To request access or deletion, please contact us at alex@rayotiledesign.com or call (442) 433-7296.

7. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect and the right to request its deletion. Please contact us to exercise these rights.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or business operations. The effective date will always be listed at the top. Your continued use of our services implies your agreement with the revised policy.

9. Contact Information

If you have any questions or concerns about this policy or how your data is handled, contact us at:

Rayo Tile & Design, INC.

Website: https://rayotiledesign.com

Email: alex@rayotiledesign.com

Phone: (442) 433-7296